JESWO provides a straightforward warranty that is processed in the most hassle-free way possible. JESWO customer service is always easy to reach via hello@jeswo.com.

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in JESWO’s warehouse for inspection, the refund process will begin.

Returns must include all accessories

Items must include original packaging 

For non-quality related warranty claims, the buyer is responsible for shipping costs

For non-quality related warranty claims, atolla refunds the cost of the product itself

Returns may be rejected if the product does not meet the above requirements

Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim. 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by JESWO or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated

immediately when you register your product.

Warranties on products are void after having been exchanged or refunded.

What is required:

Buyer must provide the order number, date of purchase 

Necessary information or visible proof depicting the defect are required.

It may be necessary to return the item for quality inspection

Process:

Buyer contacts JESWO customer service: hello@jeswo.com;

Buyer provides the order number, date of purchase;

Buyer provides necessary information or visible proof depicting the defect

Given defect confirmed, JESWO will provide an exchange or refund directly.

Not Covered under warranty:

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non-quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers